Delivery times, returns and collections
Postage and Packaging Costs
We currently can only post within the UK.
We use tracked overnight couriers for all our UK mainland deliveries, so please add your mobile number so you are notified of your delivery date.
We do our best to use materials that can be recycled in our packaging but some plastic may be used, we're doing our best to minimise this. We may also recycle some outer packaging, but this won't effect what's on the inside!
£5.95 standard delivery charge.
Collect from us
If you are local or fancy a trip to Cheltenham, you are very welcome to collect your order from us. Change delivery option to ‘Collect from Folia’ when you are prompted at the check-out.
Don’t forget to leave your number so we can tell you when your order will be ready.
Lead-times and delivery
We only despatch our orders on Tuesdays and Thursdays to avoid plants sitting around in boxes for prolonged periods of time.
We aim to despatch our orders as quickly as we can, but please be aware of the despatch days as above.
If your order is urgent, we will always do what we can to get it to you as soon as possible, but please bear in mind that this may not always be possible.
Please email us at firstname.lastname@example.org to discuss any urgent deliveries before placing your order.
We take care to select good quality plants and only these are sent out to you. It’s unavoidable that sometimes there are delivery problems and plants may be damaged. Please email us with any delivery problems and we will do our best to resolve this for you.
Please note we do not accept returns on plants.
Plant care instructions are included within our plant descriptions on our website, so these should help you keep your plant in tip top condition. We are happy to help with any other care questions you may have to help your plant thrive.